Frequently Asked Questions

What is Vexa?

Vexa is your go-to store for smart, modern home essentials. We source high-quality products designed to make everyday life easier and more enjoyable.

Where do you ship to?

We ship across Canada and internationally. Shipping times and rates are calculated at checkout based on your location.

How long does shipping take?

Most orders arrive within 7–15 business days. Since we work with international suppliers to bring you the best prices, please allow a little extra time for delivery. You'll receive a tracking number once your order ships.

How do I track my order?

Once your order is shipped, you'll receive an email with a tracking number. Use it to follow your package every step of the way.

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused and in their original packaging. To start a return, contact us at PostLyxAI@gmail.com.

My item arrived damaged — what do I do?

We're sorry to hear that! Please email us at PostLyxAI@gmail.com with a photo of the damaged item and your order number, and we'll make it right.

How can I contact you?

You can reach us anytime at PostLyxAI@gmail.com. We typically respond within 24–48 hours.